“Building on a Service Legacy, One Customer Relationship at a Time”

At HTSI Healthcare Solutions, Service Excellence is Our Standard. Our expertise in major OEM imaging equipment allow us to service PACS, CT, MRI, US, Cath Labs, X-Ray, R&F and Mammography. Services are delivered with a personal touch, demonstrating customer advocacy in all we do. Our professional service and sales team are dedicated to helping you whenever you need us.

Services and Support

  • Healthcare Technology Management

  • Multi-vendor Service Contracts

  • Factory Trained Engineers 

  • Preventive Maintenance

  • Turn-key Projects

  • Equipment Relocation / Installation

  • Site Planning / Inspections

  • OEM parts

  • Probe & Coil repairs (Multiple OEMs)

  • MRI RF shielding

  • Equipment Procurement Assessment

  • Equipment & Room Inspections

Service Options

HTSI Healthcare Solutions offers customizable service plans to meet all service and budget requirements. Our field engineers are factory trained and average over 10 years in service experience. We are ready to serve you!

Premium Service

The Premium Service Agreement provides the most comprehensive quality service in the industry:

  • Phone response time within 60 minutes

  • Priority on-site response time

  • Uptime guarantee

  • Optimal preventive maintenance

  • 8 am to 5 pm, Monday to Friday Customer Service Access

 

  • Full parts, tube replacement and labor

  • Remote diagnostics

  • Technical support

  • Extended hours service contract options available

 

Preventive Maintenance

Preventative maintenance is the essence to minimizing equipment down time and preventing interruption to medical imaging practice and patients’ schedules. OEM industry standards are adhered too and customers are provided with a service schedule ensuring visibility of our field engineer visits.

 

Parts Replacement

Labor and Materials service agreements are tailored to accommodate the customers’ needs. Our global service force provides rapid response and quality performance. Components are typically 25% to 40% less than OEM list price, providing cost savings.

 

Equipment Installation De-Installation and Relocation

Whether the customer requires equipment installation, de-installation or relocation anywhere in the region, HTSI is fully equipped and committed to getting the job done.

 

Magnet Maintenance

This service option is offered separate from regular service contract agreements. Servicing of cold heads, compressors, lines, helium fills and proactive monitoring to avoid damage to the system performance.